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Car Clinic of Lake Worth. FL

1401 North Dixie Hwy.  Lake Worth, FL 33460
  Office: (561) 547-4700   Fax: (561) 547-5162

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Customer Knowledge

Readers here is another case from the Car Clinic files which really brought a chuckle to me and my staff. We had a lady come in saying: You fixed my air conditioner three months ago and now its not cooling very well,what are you going to do about it?" Now apparently she has never taken a Dale Carnegie course on How To Win Friends and Influence People! I asked her what we did to it and did she have a receipt and she said she did not know and her husband had the receipt. Thank god we keep everything on computer here and the records of all repairs are on file and easily accesible(providing electric power isnt out in Lake Worth..HA!) i looked her up and lo and behold we did the repairs 5 1/2 months ago! Imagine that why it just seemed like yesterday. I told her to make an appointment and we would check it out the next day. We had done some electrical air/cond system and a front seal on the compressor . Upon checking out we discovered the Evaporator was leaking Freon,so that was their current problem. The customer was incensed that we hadn't "caught"that 5 1/2 months ago! Now we are good here but we do not have a crystal ball to tell us if something is going to leak Freon in the next 6 months,if we could do that I would be writing this column from the French Riviera with a pinacolada in one hand and a brainy blonde(is that an oxymoron?) on the other,please no letters from insulted blondes,my girlfriend is one(hope she doesnt read THIS column). Now seriously readers I asked the customer what they expected and they did not feel they should pay for the new repairs(well blow me down and call me shorty) I explained to them that the original repair was still good and that this was another problem in the air/cond system that had not been fixed before and would require an additional expense on their part. Well needless to say they were not very happy but wanted an estimate anyway. The estimate came to $520.00 dollars but I told them I would work with them and do it for $400.00, they still werent happy and would get back to me on it. The husband did call me back and asked if I could do it for $300.00 dollars and I said no. At this point I made an executive decision and told him if he wanted the repairs done to please find another shop to take it to. My experience with this type of customer is that they will never be satisfied and when something else goes wrong with their car in 6 months and of course it will be our fault. Now readers I will let you know that all the work we do is warranted for 12 months or 12,000 miles whichever comes first or in some unusual cases 90/days or 3,000 miles. If there is ever a warranty problem we take care of it no questions asked, the customer is always right! Now take care and check that air!

 

'Pros vs Cons"

Contrary to the title this article is not about politicians. This is about the difference of going to a repair shop with experienced personnel, with a current database of repair info and recalls and the desire to help a customer out knowing that word of mouth is the best advertising there is.

I recently dealt with a first time customer who came in knowing exactly what her car needed. She asked for a price for a catalytic converter and an upstream oxygen sensor for her 2001 Honda Civic.

Right away I knew two things: she had her car diagnosed elsewhere and there was something funny about a car that new needing a catalytic so soon. You see cat/conv are supposed to last quite a while. The only way the get clogged is with using cheap gasoline (and you know who you are) or poor maintenance or actually damaging it by driving over something (anyone ever guilty of that)? I thought not, but I digress.

She said a few months ago she was having a problem with poor acceleration when the car got warmed up and she took it to someone she knew and he told her she needed a cat/conv but that the price was too high so he drilled some holes in the cat and gutted it out. At this time the few hairs I have left on my head were standing up like Don King's hair.

First of all it is a federal offense for any repair shop to modify or break open a cat/conv. It is due to federal emissions law.

Secondly if they knew what they were doing they would have known what I did that most cat/converters are covered by the same federal warranty for up to 8 years or 80,000 miles in some cases. Read it, is in the back of your owner's manual as mandated by law. When I told her this she was crestfallen. At the time she had this "surgery" on her cat/conv it still would have been covered and had she brought it here in the first place I would have told her so. By now she had gone over the 80,000 miles and with the damage done to the cat there was no recourse.

This cost her $700.00 to get it right, penny wise pound foolish.

As always be well, take care and check that air.

Please feel free to visit my shop in beautiful Lake Worth at 1401 N Dixie Hwy and have a free cup of coffee on me. You may also contact me thru this fine newspaper or thru my e mail: cclinic200@aol.com or visit our website at www.carclinicoflakeworth.com

 

"Lil bit of everything"

We have an eclectic collection of stories today, starting with one of the final cars that we did in 2007.

A young lady who is a regular customer called the day after New Year's and said she was having her car towed in because it was stalling whenever she made any turns. Now I have been in this business a long time and this is a new one on me.

I asked her if the Check Engine light was on and surprisingly she said it was not. Upon having the vehicle scanned by my drivability technician he reported that the code was for an oxygen sensor. However that part being bad does not cause the problem she was having and I told him so. He laughed and said: " Well if we put some gas in it I bet it will stop stalling on turns."

I said you have got to be kidding. It did make sense though, that's why when she was turning the car was cutting off, very low fuel in the tank. I called the customer and she said that was not possible to please check it out further. We added some fuel, ran it for an hour, road tested it three times and it did not stall, imagine that!

She picked up the car a day later with a sheepish look, said she appreciated us for just charging her for the fuel and a minimal checkout charge.

Next case was a longtime customer who had to take his car in to the dealer for a recall. He came by with a laundry list of things they wrote him up for after the warranty work was done. He was smart enough not to have anything done and made an appointment with me to check out the car and go over the $2700 estimate they had given him.

Needless to say he really only had two critical items that needed to be done to the tune of $250.00 As always it pays to get a second opinion.

Just a little clarification on my year end appreciation program. I did receive some calls and e mails on this. I mentioned in a column in December that during that month I give my regular customers a free oil change. It's my way of saying thanks for coming in year round. To qualify you must bring in your car for repairs or service at least three times a year, or your household has two or more cars that come in regularly or you bought a set of tires here and come in for your rotations regularly.

We had a guy that had three flat repairs done, nothing else in 2007 and he "inquired" if he qualified for that. Sorry to say he did not. I hope that you stay on your maintenance schedules this year, if not we do offer towing service should you need it.

As always be well, take care and check that air.

 

"Lawyerese"

In a recent column I wrote what I thought was a pretty clear cut way of how I go about determining free oil changes in December for regular customers.

I received a couple of inquiries by e mail and phone from a regular customer and a one time customer in 2007 who are attorneys who wanted some clarification on my policy and they had some questions such as:

If I buy a car mid year do I still qualify?

Yes you do as long as you are in here 4 times a year, drive a lot in 6 months would be my suggestion.

Can I transfer the free oil change to a friend or relative?

Survey said: NO

Can I use the oil change value towards another repair?

Surely you jest, and I know........ don't call you Shirley

So due to this the following is a tongue in check legal mumbo jumbo of what I CLEARLY wrote.

Car Clinic to furthermore be known as the Corporation will arbitrarily decide who gets a free oil change in December of every year based on the following but not exactly and at the capricious whim of the Corporation and how the Corporation's President did at golf the previous weekend.

A regular customer to be known as "the regular customer" having work done 3 or four times a year. Excluding flat repairs, top off of fluids, air pressure checks or coming in for a cup of coffee and free Dear Abby advice for their car. Non transferable, cannot leave in will, cannot carry over till next year, cant use it for your Mother in law's car, girlfriend or boyfriend's car or both or your probation officers car.

An appointment must be made, showing up without one will get you nowhere (no matter what the crisis or daily drama is) and the punishment will be to spend an hour at a county commission meeting. Those forgetting their appointment and not calling to beg and grovel for forgiveness will be forced to spend two hours at a city commission meeting.

The "customer" must show up on time, showing up a 1/2 hour early does not get you brownie points. Showing up a half hour early means you are bored and have nothing to do so the Corporation will put you to work doing some filing or taking out the office trash. Of course you may credit that time towards community hours.

Families with more than one car are eligible providing the said cars are brought in on the aforementioned times and do not appear to be worked on by shadetree mechanics or do it yourselfers who get in a bind when at home repairs go awry. Repairs done by the Corporation to correct an at home repair gone bad do not apply as a regular visit (you tried to fix it yourself, went in over your head, sorry)

Cars brought in for repairs when the customer brings in their own parts do not count (you don't take food to Mc Donald's and have them cook it for you do you)? Tires purchased over the Internet and brought here for installation do not count, see Mc Donald's reference.

Batting your eyelashes or flirting will not get you a free oil change unless the aforementioned requirements are met, however they will put you in good graces with our staff. Please make sure you are of legal age in Florida should you decide to use this tactic and this applies to females only.

In closing the Corporation shall waive all rights of immunity and be held harmless under United Nations charter 10007b-2-H or unless Jupiter is aligned with Mars or the Beach project gets done, whichever comes first.

As always be well, take care and check that air.


Please feel free to visit my shop in beautiful Lake Worth at 1401 N Dixie Hwy and have a free cup of coffee on me. You may also contact me thru this fine newspaper or thru my e mail: cclinic200@aol.com or visit our website at www.carclinicoflakeworth.com


"shadetree mechanic"

Well kids its been "shadetree"mechanic week around here,we have had a plethora of customers coming in with cars that have been diagnosed by relatives,neighbors and shadetree mechanics and they are driving me to drink!

Case#1; had a young lady call me and ask me for prices on some engine sensors. I quoted her and she said she would bring it in the following day for the repairs. When she arrived I asked her why she wanted to replace those parts and she said she had a friend look at it and he determined what she needed. Danger! Danger! Will Robinson! I thought of I thought of the robot on Lost in Space flapping his arms around going; "holy shadetree strikes again". I explained that when we do a job based on someones elses diagnosis,if it does not cure the problem,dont get mad at us. She explained that this was someone who knew about cars(here we go,fasten your seatbelts,its going to be a bumpy ride)! so I lit some incense and candles to guide the way on this one. After we were done the car was still running rough and the check engine light came back on,imagine that! So I had to call the customer and give her the bad news(thats why I make the big bucks). Out of courtesy I scanned her car at no charge to see what the trouble code was and lo and behold another sensor was bad. Now if we had done the original diagnosis with our scanner,we would have picked up on the problem,maybe she needed what we did maybe not, but the parts were in and still not right. So here is a case like I discussed on a previous column,in order to save the diagnostic charges which were $60 dollars she spent $300.00 to do the repairs recommended by her friend and the car still was not right.

Case #2 has a fellow come in to do an Alignment,so I asked and why would you like one? he looked at me like I had horns growing out of my head and said,"because I have a vibration and my buddy said to get it aligned after he put some parts in for me". Ding..ding..ding...we have a winner! So says I he installed parts for you and you stilll have a vibration and he said an alignment will cure this? Yes indeed was his reply. I took a deep breath and proceeded to walk out to the car and inspect his tires. Well some of you avid readers can see what is coming dont you? His tires were so severly "chopped" from mis-alignment that had we aligned it the CAUSE of the tire wear would have been solved but due to the "chop" on the tires his vibration would have continued. So the moral of this story is have your cars problem diagnose by a professional for a complete estimate.In this case it would have been front end parts(had he really needed them) tires and alingment,in that order.Of course I had to assume the parts replaced by his friend were needed in the first place. So I understand in this economy the need for saving a buck here and there,but at least have the car properly diagnosed first even though it might cost you a couple of bucks,but at least when you do have the job done (yes, even by the neighborhood mechanic) the corrrect problem will be taken care of instaed of the hit and miss approach.as always take care and check that air!

Check Engine Light

Well, kids the Check Engine light seems to be confounding the public as I am getting some calls and e/mails on it, so we will do a refresher on it and a couple of "cases" pertaining to it. Once again the C/E light is your on board computer, which is like a little mechanic riding around in your car, picking up a "fail" or improper reading from dozens of sensors located in your engine, transmission, antilock braking system or air conditioning system. By improper reading it means these sensors have a low and high side range to be working in and when they go under or over these readings it "triggers" a C/E light to forewarn you that something is not working as it was designed to do.

Now take a moment to think about it..wouldnt it be cool if your home air conditioner had the same diagnostic capability on it? A light to come on BEFORE it breaks down in the middle of the summer on the hottest day? That is the beauty of the on board computer it is telling you: Hey I am starting to fail, get me fixed before I totally break down. The word on the street is that most people get told by someone who "knows" cars that its OK don't worry about it, if its driving fine leave it alone. Well the first thought that comes to mind is "kaching" the cash register noise because when the part finally fails it will leave you stranded (towing bills) and possibly take out one or more components with it (a higher repair bill). I had 2 cases this month of elderly clients who were told not to worry about the C/E light that had been on for weeks. After explaining the above to them, we scanned their cars and found one had a speed sensor going bad (affects the speedometer and transmission) one had a knock sensor going bad (affects gas mileage and timing) now had both of these items not been replaced, they would have been stranded and possibly have harmed other components had they not been replaced in time. In the process of writing this column we had a regular customer of ours with the same problem on a 2000 Chevy Blazer with only 30,000 miles on it. In his case one of his sensors was acting up due to too much carbon in it, we took out the sensor and cleaned it and the C/E light went away. This is a perfect example on how your on board computer works to warn you in advance of a potential problem. I did recommend he use a better grade of gasoline and every third tank to use super instead of the cheaper grade.

As always take care and check that air!

Wheel Alignment

Howdy kids, I want to thank one of our avid readers (not family related) for this column. She wrote; "why don't you explain in layman's terms how alignments work., everytime I get an explanation I am more confused as to what it is." Well, here we go and this will require some work on your part so put down that cup of coffee and stand up. Okay everyone up? Good, now put your legs a little apart, feet even with your shoulders. Next point your toes outward like a duck would walk, that is called "toe-out" and that will wear the inside shoulders of your tires. Next point them inward like pigeon toed, that is called "toe-in" and that will wear the outside shoulders of your tires (for those of you who figured that out, pat yourselves on the back). Next you will lift the outside of your feet off the ground your knees should be coming together like Jerry Lewis used to do, this is called "camber" where the top of the tires are leaning in towards the engine compartment. This will cause the inside shoulder of your tires to wear and can cause the vehicle to pull either way.

Conversely if you lift the inside of your feet and get bowlegged the top of the tires are leaning away from the engine and will cause the outside shoulders to wear and also a pulling condition. Okay back to flat footed, now put one foot slightly forward of the other one, this is called "caster" and obviously both tires need to be even so your vehicle does not drift to either side. These are the only adjustments on wheel alignments, on most newer cars all four wheels are adjusted and the way the cars are built (struts suspension versus shocks) some adjustments are not possible unless camkits are installed or a "frame pull" is done by a body shop frame machine, more on this on a later on a guest column by one of the body shop guru's next door at Gonz Collision.

There are some additional problems that can crop up when there is collision work involved which will be covered in a future column, now back to your coffee, thanks for joining in and as always take car and check that air.

Dealer Practices

Good day readers, I hope you have been checking your air pressure monthly, pats on the back for those of you that have, and I hope you enjoy the fuel savings you will accomplish by doing that simple little task.

I have had a lot of questions regarding new cars that are under warranty by the manufacturer and the corresponding dealer "scaring" the customer with the old line of "If you don't bring the car back to us for maintenance you warranty is void." This is a BIG misconception about your new car warranty that I would like to counsel you on. As long as you do the scheduled maintenance as stated in your owners manual and you save your receipt (very important) you dealer has to cover any warranted item.

You do not have to have the maintenance done at the dealer, please reread this. An average oil change with filter and lube runs about $20.00, except for some foreign or exotic cars. Keep in mind that most dealers do not sell tires so they rarely check them or even rotate them when they are supposed to. A trick I tell my customers to do when they take their car to the dealer for a scheduled service is to take a lipstick or white out and put a small dot or mark on the front tires before they give the car to the service dept. This way when you get your car back, the tires on the rear should have your marks on them and you know the rotation has been done.

Also if you do have to take it in to the dealer we at Car Clinic have the same database in our computer that shows your car's scheduled maintenance as recommended by the manufacturer, we would be happy to print one out for you at no charge. That way you have some knowledge as to what is recommended by the car manufacturer as opposed to what the dealer wants or needs to sell you. I wont make any mention of quotas or high overhead at this point, I promise. Keep in mind that your owners manual that's gathering dust in your glove box under the gum wrappers, breath mints and ketchup packets has a world of information for you and it does include the scheduled maintenance formatted in a not too easy to read manner, but nevertheless there.

Last but not least, remember that the scheduled maintenance is something that you will be charged for so do your homework and get quotes on it, some can be very expensive and as stated in previous columns, get more than one estimate. And if you don't use dealer parts your car is still covered under warranty, so don't let them scare you with that story.

Engine Running Rough?

Now dear readers here is the column I have lost a lot of sleep over so bear with me here. When cars come in for a running rough or stalling or idling problem I immediately wished I hadn't stopped sniffing glue last week (just kidding).

Now you know who we are talking about here, the car has been "kinda" funny for a while, you've been hoping it gets better by putting "mechanic in a can" in it (ha)! and now its stalling at every light or not barely starting. What happens at this point is the original breakdown of parts have now caused other related components to malfunction so we have to "hunt" for what parts are bad and whatever else it has taken with it. This is done with a scanner but sometimes you have to replace the bad parts and then do another check to make sure something in that system is still not damaged.

What happens here is that I have to call the customer and say we need to put these parts in for X amount of dollars and after that check to make sure there are no additional parts needed. This is unlike say a waterpump that goes bad, we see it leaking, we replace it and we are done.

On electrical, fuel or ignition systems since they are "tied" together we might replace a faulty component but the next component in line might not give a proper readout until the sensor in front of it is replaced. And sometimes a malfunctioning sensor will "mask" a problem with the next sensor in line. About this time is when we light the candles and incense to the wrench deities or really look in our computer database as to what diagnostic step to take.

Lets look at a case from the Car Clinic files. We had young lady bring in a stalling 1995 Buick station wagon. We checked the fuel pressure and determined that it was too low for that vehicle. I asked her when her last fuel filter was changed and she gave me a funny look like I had asked her if she'd ever been kidnapped by aliens. We changed the filter and after letting the vehicle run for a bit it stalled again, this time we knew since the filter was just changed (and it was the original, 7 years old, yikes!)it was a fuel pump problem, now the old dirty filter could have caused the pump to fail, but even with a new pump, the filter would be recommended to be changed due to its age. The challenge in all of this and the cause of some of my hair pulling is that BOTH a dirty or clogged fuel filter and a defective or weak fuel pump will give us the same low fuel pressure reading making the diagnosis difficult at best.

So you can see that when we get a car that has its regularly scheduled maintenance done on time it makes it easier to diagnose problems. As always take care and check that air!

Idiot Lights

Howdy readers, I will attempt to explain some of the warning lights on your dash in today's column to give you an idea as to when to get immediate service or wait until the appropiate time to bring it in for repairs.

By the way, some of the newer cars do not have lights that say; check oil or check coolant or low battery, so it is important that you read your manual and get used to what the "symbols" are on your warning light dash display so you know when your car is talking to you.

The two most important ones are oil and coolant/overheating lights, by continuing to drive with one or both of these on you will cause a lot of damage to your engine. If it is safe to do so please pull over immediatly and get some assistance to the nearest repair shop. An engine without oil will seize up and a overheating engine will also seize up or blow a head gasket,both of these can be very harmful to your wallet.

A battery light does not mean your battery is bad but that your alternator is not charging enough while you are driving. What this will do is drain your battery and within 30-60 minutes your car will come to a slow stop as the battery reserves are used up. All a battery does is start your car, after that the alternator takes over and runs the show while you drive.

A brake light is an indication that there is a loss of brake fluid.In this case I recommend you tow your vehicle in to the repair facility in case there is a total hydraulic brake system failure and so you wont have to stick your foot out to stop the car like Fred Flintstone!

Now a ABS light is your anti-lock braking system.As I have explained in previous columns this is on newer vehicles with an onboard computer that regulates your brakes should you need a"panic" stop( how many times has that happened in south florida?) what the ABS system does is take over the braking pressure of your car so it wont fishtail or swerve. That obviously is not a safety problem that will leave you stranded, so all you will lose is the ability to keep the car from swerving should you have to slam your brakes on at high speeds, so no tailgating! Your brakes will continue to work as they have been so you may get this serviced as time allows. By the way any ABS diagnostics requier a computer scan to determine the problem.

Some of the fancier cars have ride control sensors for vehicle height, some have low air pressure warning indicators(bless those engineers) so read that darn manual thats under all that junk in your glove box, there is a lot of valuable info in there. a knowledgeable customer makes ant mechanics job easier. As always take care and check that air!

Perils &  Morals

Well dear readers here are some more cases from the Car Clinic files which will teach about the perils of certain repairs and the moral of the story (kind of sounds like Paul Harvey doesn't it)?

I had a gentleman come in to the shop recently and he said to me that he had his car diagnosed "somewhere" and he just needed an estimate on the recommended repairs. Ding..ding...ding, fasten your seatbelts kids its going to be a bumpy ride! Now you know my ears perked up on this from reading my previous columns.

The car in question is a 1993 Buick Riviera and he said to give him an estimate on the cruise control servo. This part was $300.00 dollars + $60.00 labor to install. Now being the bright guy that I am, I said : what happens if I install this and it does not work? I could tell by his expression that he had not thought of this. He thought about it and said well that's an expensive repair if it doesn't work.

I suggested we scan his car for the problem and find out first what exactly was wrong. He agreed to the diagnostic charges $60.00 and we  discovered that there was no power (electricity) getting to his servo(hmmmm how could the servo be bad if it is not getting power? the game is afoot Watson!) so we traced the power source to his brake switch, now you say how can the brake switch affect the cruise control? Well, remember when you have your cruise on and you "tap" your brakes the cruise cancels so the switch was causing no power to get to the servo. Once we got power to the servo, the servo worked, imagine that! We unfortunately discovered that the PCM(powertrain control module) was sending a bad signal to the cruise control module. So our customer would have spent $360.00 + tax for what he requested and still not have the proper repair done, the peril here being be careful when going to the "somewhere garage",the moral being, have the proper diagnosis done, the extra expense to do that might actually save you money, time, aggravation and keep me from getting more gray hairs.

As always take care and check that air (pressure that is).

Used Cars/ New Cars

Howdy loyal readers as a public service and a service to myself to keep me from pulling my hair out this is a reminder from a previous column about purchasing cars and some of the trials and tribulations involved.

It pains me to have some regular customers show up AFTER they have bought a used car to have it checked out by me. At that time it is way too late to do anything about it because when a used car is bought there is a sticker on it that says: "As is", what that means is that if you sign the "As is" form and trust me "they" will make sure you sign it, you can drive the car off their lot and the engine can blow up one block away and you are not covered.

If you bring it to a qualified mechanic, it can be checked for "band-aid" repairs, accidents, rust, and depending on the depth of the inspection the condition of the engine. What we do at our shop is two types of inspections. One is a visual inspection, which to the trained and experienced eye  can tell volumes about a cars condition. The second is a visual plus a computer scan which inspects the engine and ignition condition.

If you are a regular customer at a garage most should do a visual for free (at least I hope they do, we do) the computer diagnosis does cost about $60.00 on the average.

Some of the band-aided repairs and patch jobs I have seen on some used cars have made the hair on the back of my neck stand up, yikes, I thought only my ex's could do that to me.

At the end of this column I will give you some consumer info to help you out should you have any difficulties with a new or used car.

 Now on new cars the state of Florida has a "Lemon Law" in effect which you should read up on as it is very helpful when dealing with new car problems. In a condensed version, if you bring your new car back to the dealer for the SAME repair three times and they cannot get it right, you are entitled to a replacement of your vehicle at no charge to you, so call the numbers listed below and get the particulars. As always take care and check that air (pressure that is)

Lemon Law Program (defective cars) 1-800-321-5366
PB County Consumer Affairs 561-712-6600 south county 561-930-5124
Florida Dept. of Agriculture and Consumer Services 800-435-7352
Better Business Bureau 800-834-1267
Highway Safety & Motor Vehicles (dealer complaints) 561-640-6820

A Follow Up

Ladies and Gentlemen as promised I am writing a follow up on a previous Car Clinic case covered in a column in this fine newspaper a few months ago.
 

This was the gentleman who had contacted me about his intermittent Check Engine light and we had discussed his oxygen sensors which his vehicle had 4 of and they retailed for about $800 for all four plus labor. He was going to make arrangements to have his son who was in the car business up north try to get them for him.

Well, the gentleman in question called and made an appointment for a computer scan so we could find out exactly what it needed so as not to have to buy unnecessary parts (good idea, must be a regular reader of this most informative column). If you remember he had tried some additives in his fuel and was still using a lot of fuel and the CE light was coming on and off intermittently, and of course the car was running great.

My drivability technician  did a scan and came up with a code relating to the emissions and evaporative system trouble tree. Now what those two systems mean in layman's terms is the breathing in of air(evaporative) and the breathing out(emmissions) of your engine. If you have a dirty or plugged up air filter or p.c.v. valve, its hard for your engine to breathe. If you have a dirty or defective oxygensensor,map sensor, air charge temp sensor or clogged exhaust your engine has a hard time expelling its breath(exhaust). In addition if your fuel injectors are dirty or clogged it will cause some running problems too.

So upon inspecting the car I came up with the following conclusions: The customer did not drive much (low miles on car)
                       The customer did 95% of city driving
                       There would be a carbon buildup as a result of this

I suggested we do a pressurized fuel injector service to clean the injectors, throttlebody,intake and oxygen sensors. I took the car for a road test and came back in and told the customer that I knew he used regular unleaded gas. He said how could you possibly know that? Aha! Watson, the game is afoot! I explained that when I tested his car and "stepped on it" the engine started pinging, and that's how I knew that. I suggested that every 3 or 4 tanks of gas he put in a tank of super as this would help with that and keep in injectors and other sensors cleaner.

I told him to drive the car as he normally would (although it would not be a bad idea to take it on I-95 as suicidal as that sounds and that would help "blow" out the exhaust and carbon being collected as a result of city only driving. Well dear readers will keep you posted on this and as always check that air (pressure that is)

Follow Up to a follow up

Howdy folks lets review a case covered here relating to oxygen sensors. For you loyal readers it was the gentleman who had a few discussions with me prior to bringing his car in that he had taken to a "tune-up" place with a CE(check engine) light and they had done spark plugs, cleared the codes and sent him on his way, only to have the light come back on even though his engine was running great.

If memory serves me correct, we did a computer scan and discovered an emissions code which we corrected by doing an injector service and suggested he use "super" unleaded the next few tankfuls.

He came in earlier this week and said that it was running great(allright!) the CE light was not on (outstanding)! but he was still using a little too much gas (humph)! I asked if he was using "super" and he said yes, now it has been about a month so I hope that a few more weeks of the better fuel will help his fuel economy, I thanked him and asked him to get back to me soon after that.

He also mentioned that a friend had a fairly new car with a coolant leak and that she had taken it elsewhere and the estimate was pretty high for an intake manifold gasket. I explained that on that particular car the manifold is made out of plastic (as covered in previous columns in this fine newspaper) as opposed to cast iron like in the older cars and it can get expensive to fix, so not to worry the other shop was not ripping off his friend. As always, remember to get a second estimate on your car repairs, you might be mildly surprised.

Another follow up was a young man who was recommended to us by a longtime customer of ours for us to checkout a used car he was considering purchasing. I explained that I or one of my technicians would put his car on a hoist and do a visual inspection and then a road test. We informed him after doing this that it had been painted on the rear bumper, but no structural damage was found. He was perplexed because the salesman had told him it was a one owner car and it had never been in any kind of a fender bender (insert jaws shark music here). I explained that it was minor and I proceeded to print him out a list of that particular car's recalls and TSB's(technical service bulletins) as put out by the manufacturer. He was a little surprised at the volume of recalls and I told him this would help him to make up his mind and to call the dealer, give them the VIN number of that car and to ask if those recalls had been addressed yet.

As always ask lots of questions, its your money, take care and check that air!

 EGR follow up/ Bad gas results

Howdy readers here is a follow up to a recent column on EGR(exhaust gas recirculation)valve and using regular gas all the time.

We had a customer that brought in a car with about 55,000 miles on it that he had purchased when it had about 40,000 miles on it. What I recommend you do when buying a used car is to do the following, after having a qualified technician check it out first.

              * Change the oil, filter, and lubricate it
               * Flush and fill the radiator
                * Do a transmission service or flush
                * Do a fuel injector or intake induction service

By doing this you are starting from scratch and you can start keeping your PREVENTATIVE maintenance records from then on to assure a smooth running, efficient low cost car.
 

Now on the subject of using regular all the time, remember if you are planning on keeping the car for a few years, you do not want a buildup of carbon in your intake manifold(the lungs of the engine) so as not to "clog" or damage the emmission sensors and valves that can cost plenty to replace. As previously written here a carbonized intake manifold could cause as much as $1000.00 worth of repairs to have to be done. So spending approx. $150.00 to do a fuel injector & induction service seems a less expensive alternative.

 Also once you do that it would pay you in the long run to put in a tank of super every three or four tankfuls, with a can of fuel cleaner at that time. Remember, it is better to spend a little bit extra now that hundreds later on. Now this customers car had he done this when he bought it, would not have to replace 3 EGR sensors and valve, plus have to do an intake induction service on top of all that. So be smart, do your PM's regularly or when purchasing a new car. Take care and check that air.

Dealer wallet burn

 I have been extolling the virtues of getting a second opinion on your auto repairs as you would an estimate at home for painting or plumbing or yard work.  I will give you some examples of some very shrewd consumers, they probably read this column on a regular basis.
 

Case number one was a call from a lady who had her car a dealership and they had told her her front brakes had ten percent of life left and the rear brakes were the same and she needed rear wheel cylinders and her lower intake manifold was leaking oil.

The dealer had quoted her $1300.00 dollars for this work. She called us and asked us to price out the repairs over the phone. Doing the same job would have come to $1000.00 at our location using dealer parts. The next morning she brought it in and upon doing a visual inspection we discovered that her front and rear brakes had at least  6 months or more life left on them while needing the cylinders and the intake gasket. This came to $700.00 so it was very worthwhile for her to bring her car in to us.

Case number two was a regular reader of this column who had car trouble and had been stuck out west with a stalled car. She could not drive it to us so she told me what was wrong and the estimated repairs from the shop she had nursed her car into. I looked up the parts and labor for her particular problem and found that the shop her car was at had given her a fair price to do said repairs. She was relieved that she was not being taken advantage of and thanked me for the information.

 Case number three was a gentleman who came in and wanted an estimate on a repair that I knew was covered under a dealer recall. I explained to him that if he took his car to his dealer they would do it free under a recall warranty. He was puzzled because he said he had been at his dealer the previous day and they had quoted him $300.00 for that particular repair. I printed a copy of the recall from our database and told him to take that with him to his dealer because his service advisor probably was not aware of the recall as it was fairly new.

So remember to ask questions, get a second opinion, you have a right as a consumer to do so. Take care and check that air.

Speedy Repairs/ part 1  

Here is a case from the Car Clinic files for you to ponder the dangers of waiting for repairs.

 The first case was a car that was towed in (never a good sign) because the customer said that while driving there was a big "poof" and a cloud of smoke and before they could pull over to the safety lane on I-95 (is there such a thing)? the overheat light came on.
I asked being the inquisitive fellow that I am if there was any indication of a coolant leak beforehand and the customer explained that he had been adding "just a little bit" of coolant every other day for the past 2 weeks...ding ..ding...ding, we have a winner!

Now it is normal for a car to need a "little bit" of coolant every once in a while to top off the reservoir, every other day for two weeks indicates a problem. He said in his own defense that he had not seen any leaks on the driveway, so he "assumed" there was no leak. In today's cars there are so many nooks and crannies that sometimes you may have a leak that is not detectable unless the vehicle is put up on a hoist or pressure tested with leak detection equipment. This customer had heater hose in the back of the engine that had a pinhole and the coolant was leaking out the back and dripping on the hot exhaust so that is why there was no visible puddle.

 Had this been brought in sooner, the repair to the hose would have been about $40.00 dollars and not the $484.00 dollars to replace the blown head gasket and thermostat that were damaged as a result of the overheating. And this customer was fortunate not to have damaged his engine head, that would have added another $800.00 to his bill.

 If your vehicle starts to use any fluid on a regular basis, there IS a problem, have it checked out by a qualified and trustworthy shop, before it causes further damage or even a safety issue.

As always take care and check that air!

Speedy Repairs/ part 2  


Good day readers in today's column I will give you some examples of some repairs done at the shop that could have gone a little bit different if the customers had brought their car in a little quicker.

A young man brought his Lexus in and said that there was on terrible noise on the left front wheel and that he could no longer drive it as the said wheel was wobbling. I asked him when this noise started and he said; "Oh a couple of weeks ago, but I did not have the money to repair it at that time."  Now I understand in today's economy that we all try to stretch our dollars but waiting to fix your car until you have the money will cost you more everytime.

Had this customer brought his car in when the noise started, he would have had to replace the left front wheel bearing at a cost of about $200.00 dollars parts and labor. But since he waited till he had some money and kept driving the car, his bearing shattered and caused damage to the brake caliper, hub/spindle assembly, brake hose, and ABS sensor. This caused his repair bill to jump to $1000.00 dollars as a result of his waiting. So it is easy to see that waiting is going to cost your more in the long run.

Now we will look at an opposite approach and a customer who noticed a small puddle of coolant on their driveway and brought it in to be checked out. Upon driving the car into the bay for an inspection, a freeze plug on the engine block blew out and all the engine coolant came rushing out. Now this customer was very fortunate, had they waited another day to bring it in, obviously the freeze plug would have blown on I-95 and not only caused a problem where the car would not had been able to drive but by overheating it would have caused additional damage like a blown head gasket or a damaged engine head which would have cost well over $1000.00 to repair as opposed to about $75.00 to do the block freeze plug.

Please do not wait to have any noises or inconsistent driving conditions to be checked out, at least a reputable shop should be able to tell you whether it is something that can wait till you have the cash to fix it, we do tell our customers if something can wait or it is critical to do right away.

  As always take care and check that air!

Clean Cars  
Howdy readers lets get our bucket out of the garage and clean your cars today with a little bit of help from yours truly. Now besides the obvious esthetic value of keeping the dirt and grime of your car, here is what you are avoiding by doing this.

Making the paint last longer for starters, keeping rust from starting, keeping your engine filters cleaner, and keeping your belts lasting longer.

Now under the hood you have to be a little careful because of the electronics involved. First take a can of carbonated soda and pour it on your battery terminals without getting it on the top of the case near the vent caps, if you have corrosion on the terminals, and believe me living in Florida you will, you will see some bubbling start to happen. Then after a couple of minutes flush the terminals with some water making sure you don't splash residue anywhere.

Then on the engine you can go to any auto parts place and buy a can of engine degreaser that you spray on your engine then wash off with a garden hose, careful to not get it on any electronics or connectors, usually anything with wires going to it.

 By keeping the engine compartment free of grime and grease your belts, hoses, gaskets, filters and moving components will last much longer. Also if you drive on dirt roads on near the beach, your air filter in  most cars can be taken out by someone with very little mechanical skills, you know who you are, and take the filter and smack it against a wall or floor to "shake" the dust out of it like you would do a rug.

If you are not sure where your air filter is, please feel free to come by our shop and we will show you where it is and how to take it out. In very few cars there has to be some extensive removing of covers and housings to get to it, so in that case a professional must be consulted.

Take care and check that air.
 

 


  These articles have been reprinted with the permission of The Lake Worth Herald, Lake Worth Florida

 

   

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